Returns/Exchanges

Petra National Trust strives to provide our customers with the highest quality merchandise and an unparalleled shopping experience. If you are not completely satisfied with your item, you may return it, for a refund, an exchange or store credit. Returned items must be unused, in their original condition and their original packaging.

Simply call us within 7 days of receipt of the item and we will issue you a Return Authorization Number (RA#), which is valid for 14 business days. Upon receipt of your approved return Number, Petra National Trust will either issue a refund for the purchase price of your item(s) to the credit card used for your purchase or ship the item you selected in exchange. Please note that shipping charges cannot be refunded by Petra National Trust; all shipping charges and credit card fees are the customer's responsibility. We encourage you to send all returns via insured/registered mail for protection against loss or damage.

If you return an item after the 10 business day window, without a RA#, and/or Petra National Trust suspects an item has been used, the merchandise will be shipped back to you at your expense. Also, if you choose to return an item that was shipped to you free of charge, you will receive a refund for the item’s purchase price minus the appropriate shipping costs as outlined on our Shipping Methods and Charges section.

In cases were package appears to be damaged, torn and or seems to have been tampered with, the customer should immediately file a complaint with the shipping company responsible. PNT will not accept to return a damaged item unless it is accompanied by a proper complaint. Thereafter, the same procedure for return of items apply.

You can email us pnt@petranationalturst.orgor call our customer service at +962 6 464 1037 ext 102 Sunday through Thursday between 8 a.m. and 3 p.m. (Hashemite Kingdom of Jordan)

Please note: All sales on discounted and sale items are final.

Cancellations
Petra National Trust works to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you need to cancel your order please call us ASAP (within 3 business days of placing your order) at 962 6 464 1037 ext 102 or send us an email at pnt@petranationaltrust.org and we will do our best to cancel your order. If your order has already been shipped, please see our Returns policy for further instructions.